Ratings & Reviews
|Recommended: YesNice apartment with great staff — Axis is the best apartment that I have ever lived in. The leasing team is very responsive, property staff is kind and helpful, and the management team is fast and great. The apartment is very quite and well managed. I highly recommend living here
response from property -Hi Seula and thank you so much for this incredible review! I'll be sharing this with the team as well and am happy to know that we've been able to offer such a great living experience! Please feel free to reach out if you need anything and please do take care! Marcus Hamm Axis Community Manager (213) 863-9750
|Recommended: YesNew resident just moved in at Axis — The leasing office at Axis is very professional in showing me around the community and helping me to move in and settling down. Would definitely recommend Axis
Hi Zhixing and thank you so much for the wonderful review! We're so happy that our team has been able to assist you while offering great customer service. It is our daily goal to continue this trend and we hope that you continue to enjoy your living experience at Axis! Please don't hesitate to contact me if you need anything! Marcus Hamm, Axis Community Manager (213) 863-9750
|Recommended: YesLOVE AXIS — My wife and I can't say enough great things about the staff here at Axis. The front desk and security team is the best we have ever experienced living in DTLA. The maintenance team is very responsive and resolves the issues very timely. The leasing office team is very approachable and answered all of our questions.
Hi Joseph and thank you so much for taking the time to leave us this wonderful review. It truly is inspiring for our team to know that our efforts to offer great customer service are noticed and we welcome you to reach out if at any time there's anything that we can improve upon or add to our repertoire. Thank you and we hope that you continue to enjoy your living experience with us at Axis! Marcus Hamm Community Manager (213) 863-9750
|Recommended: YesPerfect — So far so good love living here
Dominique, thank you so much for taking the time to leave us such a wonderful review! We're very happy that your living experience has been great so far and we're looking forward to that feeling continuing throughout your living with us! Please don't hesitate to reach out if you need anything and take care! Marcus Hamm Axis, Community Manager (213) 863-9750
|Recommended: YesLuxury living in LA that is actually high quality — Honestly, my favorite part about moving here was the management leasing office staff as they were so friendly and helpful. I have never felt more welcomed and at ease. TaMesha was always available to help me feel assured about moving to this apartment complex and then during my move in process to ensure that I had a smooth transition. Chris was also so informative and nice when I had my tour of the apartment complex with him. I really appreciate people who are kind and I felt that 100 from the day I came in for a tour and to the day I moved in. The quality of the unit is very good as the appliances are of great quality, the noise is relatively minimal coming from a student who is doing school from home , and the cleanliness of the apartment when I received it was amazing. I also appreciate that they prioritize keeping the whole complex clean which makes me more inclined to use their amenities.
Hi Venoos! This was such a wonderful review to come across and one that we truly take to heart in knowing that our intentional efforts to offer the best customer service possible are being felt. I will share these kind thoughts with the team so that they all know that their hard work is truly appreciated and I assure you that we will continue to hold to this expectation throughout the duration of your living experience with us at Axis! Please don't hesitate to reach out if you need anything. Marcus Hamm, Axis Community Manager (213) 863-9750
|Recommended: YesLocation location — Professional and efficient staff always a clean building Location is close to Markets, Metro, Staples Center. Comparable rent, great amenities.
Hey Barbara! Thank you so much for the lovely review and we're so glad you're enjoying everything that makes living at Axis such a great experience! Feel free to reach out if you need anything! Marcus Hamm, Axis Community Manager
|Recommended: NoResident — too bed ..
Hi Duk, I'm sorry that you have had issues that would lead to such a negative rating. I wasn't able to fully determine what the reason for your rating was based on your review so I welcome you to reach out to me directly to discuss further either via phone or e-mail. Please feel free to give me a call or shoot me a message and I would be happy to do what I can to address any concerns you may have with your living experience at Axis. Marcus Hamm, Axis Community Manager (213) 863-9750 email@example.com
|Recommended: NoParking Issue — I live in an one bedroom, and I only have one car. I pay my parking fee. But recently, even if I come back home at 9 30 PM, there's no parking space for me.
Hello Ge, Thank you for taking the time to provide your feedback. We understand that as our occupancy has increased, our parking has become more of a challenge and we regret that you are having difficulties. Please know that this is on our radar and we are working with our team to ensure that only registered residents are parking in the garage. We hope you have a great day!
|Recommended: YesNice place to stay — Love living here, honestly the best apartment complex I've ever lived at.
Hello! This is amazing to hear! Thank you so much for the positive feedback. Please let us know if there's anything you need, at all. Have a great day!
|Recommended: YesVery quiet and clean building — very quiet and clean building
Hello Rita, Thank you for your review. We hope you're having a great day and appreciate your taking the time!
|Recommended: YesAll residents and staff are kind. — All residents and staff are kind.
Hi Soyoon and thank you so much for this wonderful review! We enjoy having you a as a part of the Axis community and feel free to reach out to us if you ever need anything! Take care! Marcus Hamm, Community Manager (213) 863-9750
|Recommended: YesTen out of Ten Living Standards — I have nothing but praise for living here at Axis. The community is extremely quiet which is something hard to come across, staff is always friendly maintenance is on top of things exceptionally fast. Also, really appreciate all the little perks such as free exercise classes food truck Wednesday's. Prior to Axis, it was difficult to find a place that met all these standards, so happy to call this place my home Would highly recommend
Hey Jeannie, thank you so much for leaving such a wonderful review! It's always wonderful to see that our hard work is paying off and please don't hesitate to reach out if you ever need anything. Much more cool stuff to come! Marcus Hamm, Community Manager, (213) 863-9750
|Recommended: YesWe moved to Axis several weeks ago and love it I was nervous in the beginning because I rented sight unseen. The Leasing Staff was very accommodating and my experience was seamless The apartment is exactly what we hoped for and we are very pleased. A big win is the 24-hour Concierge service They accept packages and you can pick it up at any time of day. Thumbs up Axis
Ann, Thank you for taking the time to share your positive experience at Axis. We are so happy that you chose to call our community home and we look forward to your continued residency for many years to come. If you ever need anything, please do not hesitate to reach out to us or stop by the office. Thank you again! Marcus - Community Manager
|Recommended: YesAxis is a great place to live From the amenities to the apartment, to the staff, all are excellent
Mike, Thank you for your kind remarks and the five-star review! Marcus - Community Manager