|Recommended: YesInitial Review — Great start to my residence.
Hi Brian, We are grateful and appreciate the time you took to leave your review. We are glad that you enjoyed Axis Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future. Marcus, Community Manager
|Recommended: YesI love it here — Best place I've ever lived in LA
Dear Melany, We're delighted to hear about your experience! We are happy to read that our team at Axis has been able to provide exceptional service for you. We hope to continue exceeding your expectations with 5-star service. Hope you visit us again soon! Marcus, Community Manager
|Recommended: NoIt was good overall — I enjoyed living here a lot. It was during the pendemic and staying home was important at the moment.
Hi Tyler and thank you so much for leaving us this review! We are glad to know that your experience in living with us has ben positive and please feel free to reach out further regarding the areas in need of improvement. We thank you and wish you the very best! Marcus Hamm Axis Community Manager (213) 863-9750 email@example.com
|Recommended: Yes1st Month review — Very friendly and helpful staff on the property at all times.
Hi Jaleesa, thank you for the review and we will continue to do everything we can to make living with us at Axis a great experience. Please don't hesitate to reach out and have a great day! Marcus Hamn Axis Community Manager (213) 863-9750 firstname.lastname@example.org
|Recommended: YesAxis — Phenomenal
Hi Osama and thank you so much for the wonderful review! Please don't hesitate to reach out if you need anything and please take care! Marcus Hamm Axis Community Manager (213) 863-9750 email@example.com
|Recommended: YesNew Resident — Just moved in and the move in process was extremely easy and simple. Great communication and information from TaMesha who was readily available to answer all of our questions in a timely fashion
Hi Darius and thank you for leaving us this incredible review! We're very happy that TaMesha was able to offer friendly service and great assistance with your move in and we hope that your living experience with us continues to leave such a great mark! Thank you and take care! Marcus Hamm Axis Community Manager (213) 863-9750
|Recommended: YesNice apartment with great staff — Axis is the best apartment that I have ever lived in. The leasing team is very responsive, property staff is kind and helpful, and the management team is fast and great. The apartment is very quite and well managed. I highly recommend living here
Hi Seula and thank you so much for this incredible review! I'll be sharing this with the team as well and am happy to know that we've been able to offer such a great living experience! Please feel free to reach out if you need anything and please do take care! Marcus Hamm Axis Community Manager (213) 863-9750
|Recommended: YesNew resident just moved in at Axis — The leasing office at Axis is very professional in showing me around the community and helping me to move in and settling down. Would definitely recommend Axis
Hi Zhixing and thank you so much for the wonderful review! We're so happy that our team has been able to assist you while offering great customer service. It is our daily goal to continue this trend and we hope that you continue to enjoy your living experience at Axis! Please don't hesitate to contact me if you need anything! Marcus Hamm, Axis Community Manager (213) 863-9750
|Recommended: YesLOVE AXIS — My wife and I can't say enough great things about the staff here at Axis. The front desk and security team is the best we have ever experienced living in DTLA. The maintenance team is very responsive and resolves the issues very timely. The leasing office team is very approachable and answered all of our questions.
Hi Joseph and thank you so much for taking the time to leave us this wonderful review. It truly is inspiring for our team to know that our efforts to offer great customer service are noticed and we welcome you to reach out if at any time there's anything that we can improve upon or add to our repertoire. Thank you and we hope that you continue to enjoy your living experience with us at Axis! Marcus Hamm Community Manager (213) 863-9750
|Recommended: YesPerfect — So far so good love living here
Dominique, thank you so much for taking the time to leave us such a wonderful review! We're very happy that your living experience has been great so far and we're looking forward to that feeling continuing throughout your living with us! Please don't hesitate to reach out if you need anything and take care! Marcus Hamm Axis, Community Manager (213) 863-9750
|Recommended: YesLuxury living in LA that is actually high quality — Honestly, my favorite part about moving here was the management leasing office staff as they were so friendly and helpful. I have never felt more welcomed and at ease. TaMesha was always available to help me feel assured about moving to this apartment complex and then during my move in process to ensure that I had a smooth transition. Chris was also so informative and nice when I had my tour of the apartment complex with him. I really appreciate people who are kind and I felt that 100 from the day I came in for a tour and to the day I moved in. The quality of the unit is very good as the appliances are of great quality, the noise is relatively minimal coming from a student who is doing school from home , and the cleanliness of the apartment when I received it was amazing. I also appreciate that they prioritize keeping the whole complex clean which makes me more inclined to use their amenities.
Hi Venoos! This was such a wonderful review to come across and one that we truly take to heart in knowing that our intentional efforts to offer the best customer service possible are being felt. I will share these kind thoughts with the team so that they all know that their hard work is truly appreciated and I assure you that we will continue to hold to this expectation throughout the duration of your living experience with us at Axis! Please don't hesitate to reach out if you need anything. Marcus Hamm, Axis Community Manager (213) 863-9750
|Recommended: YesLocation location — Professional and efficient staff always a clean building Location is close to Markets, Metro, Staples Center. Comparable rent, great amenities.
Hey Barbara! Thank you so much for the lovely review and we're so glad you're enjoying everything that makes living at Axis such a great experience! Feel free to reach out if you need anything! Marcus Hamm, Axis Community Manager
|Recommended: NoResident — too bed ..
Hi Duk, I'm sorry that you have had issues that would lead to such a negative rating. I wasn't able to fully determine what the reason for your rating was based on your review so I welcome you to reach out to me directly to discuss further either via phone or e-mail. Please feel free to give me a call or shoot me a message and I would be happy to do what I can to address any concerns you may have with your living experience at Axis. Marcus Hamm, Axis Community Manager (213) 863-9750 firstname.lastname@example.org
|Recommended: NoParking Issue — I live in an one bedroom, and I only have one car. I pay my parking fee. But recently, even if I come back home at 9 30 PM, there's no parking space for me.
Hello Ge, Thank you for taking the time to provide your feedback. We understand that as our occupancy has increased, our parking has become more of a challenge and we regret that you are having difficulties. Please know that this is on our radar and we are working with our team to ensure that only registered residents are parking in the garage. We hope you have a great day!
|Recommended: YesNice place to stay — Love living here, honestly the best apartment complex I've ever lived at.
Hello! This is amazing to hear! Thank you so much for the positive feedback. Please let us know if there's anything you need, at all. Have a great day!