Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesJared was very helpful and very attentive to fixing our emergency maintenance issue. Our AC is working again and our move in experience has been very eventful. Thanks again Jared.
|Recommended: YesJerry did a great job fixing my sink. He was quick, professional, and very nice to work with. Everything works perfectly now. Thanks so much
|Recommended: YesMaintenance review — wanted to express my appreciation for Anthony's work today. He quickly identified and fixed the AC issue, and kept me updated throughout the process.
|Recommended: YesThank you — I’ve lived in this building for three years now, and Anthony has been here the entire time. From day one, he’s always been kind, respectful, and incredibly professional. Unlike other maintenance staff I’ve encountered here, Anthony consistently goes above and beyond to make residents feel comfortable and cared for. He’s always patient, positive, and takes pride in his work, which really shows
|Recommended: NoI regret choosing this building—it's been the worst decision I’ve made. The management is terrible, taking months to address issues, and even then, they get it wrong. They show no care for residents.
I had pest control scheduled for January 22nd and rearranged my day, following all protocols. The maintenance team was supposed to arrive by 10 AM, but after multiple delays and no shows, I waited for over 5 hours. By 2 PM, I gave them permission to finish the job while I was at class. When I returned at 10 PM, nothing had been done, and there was no communication or follow-up.
On top of this, I've been dealing with no hot water in the shower for months, with the excuse that it takes time for water to reach the 7th floor. It also took six months to fix the exhaust fan due to part delays.
I deeply regret signing a 15-month lease here—this has been the worst living experience I've ever had
response from property -Hi Birth,
I hope this finds you well. My name is Karim Léon, Community Manager here at Axis. Thank you for reaching out to share your concerns. I want to begin by sincerely apologizing for the challenges you’ve experienced and for the frustration this has caused. Your comfort and satisfaction are extremely important to us, and I truly regret that we have fallen short of meeting your expectations.
Regarding the pest control appointment, I want to acknowledge how inconvenient and upsetting it must have been for you to adjust your schedule and prepare your home, only to have Orkin fail to show up as scheduled. Please know that we contacted Orkin directly to express our deep dissatisfaction with their lack of follow-through, which inconvenienced not only you as a valued resident but also our team. Since then, they have taken full accountability and are completed treatment on 1.24.25. I want to also note that a member of our team did reach out via phone to let you know on 1.22.25 to no avail. In the future, I have instructed my team to call and email to ensure information is clear and transparent.
For the exhaust fan replacement, I understand how frustrating it must have been to wait such a long time for the issue to be resolved. Unfortunately, we were at the mercy of the vendor for the part’s availability and shipping. While we could have opted for a temporary solution, such as using a used part, we wanted to ensure the highest quality by waiting for a new replacement. I sincerely apologize for the extended timeline and any disruption this caused.
As far as the hot water issue, based on records from our service manager, it appears the water is reaching your unit but taking longer than expected to get hot. Is that accurate? If so, I understand how this could be an ongoing inconvenience, and I’d like to explore this further with you to ensure we address it properly.
I also want to acknowledge the overall frustrations you’ve experienced and offer to meet with you in person to discuss your concerns in greater detail. I believe it’s important to have an open dialogue so that we can work together on solutions that meet your needs. Please let me know if you’d like to schedule a time to meet, and I will make myself available at your earliest convenience.
Once again, I deeply regret the challenges you’ve faced and assure you that we are committed to improving your experience moving forward.
Thank you for your patience and understanding.
Karim Léon
Community Manager
|Recommended: YesSafe DTLA Living — Such a safe, quiet place to live at that's also close by to plenty of restaurants and things to do The staff is so friendly and responds in a timely manner. The neighbors are all respectful and great
Hi Priscilla, Thank you so much for your kind words and 5 🌟 review. We're thrilled to hear you're enjoying the peace, great neighbors, and nearby fun! Our team loves making sure all residents feel at home. 😊 Let us know if there's ever anything we can do to make your experience even better!
Karim Léon
Community Manager
213.863.9750
[email protected]
|Recommended: YesLuxury in the heart of DTLA — We’ve lived at Axis since 2018 and couldn’t be happier. The second you walk into the building, you feel as if you’re in a hotel. From the concierge, the leasing office, maintenance and porters, Axis has everything a tenant could wish for. The amenities are unbeatable and all of this comes at a price that’s unbelievable in the best way possible The units are modern with high end appliance, ample light and very practical floor plans for every tenants need. The community is also very active with events and parties for its tenants which adds to an air of community often lost in large cities. Centered in the South Park district, it is extremely walkable which is a bonus to DTLA living. I would recommend Axis to anyone looking for luxury living in DTLA
Melissa, thank you so much for taking the time to leave such an amazing review! We’re thrilled to hear that you've had such a positive experience at Axis since 2018. It means the world to us that you feel at home and enjoy everything our community has to offer, from the amenities to the events. Your kind words truly capture the essence of what we strive to create here at Axis. Should you ever need anything, please don’t hesitate to reach out—we’re here to help in any way we can! Thank you again for being a part of our Axis community. - Karim Léon, Community Manager
|Recommended: YesThis is the best community I’ve ever lived in. Thank you so so much.
Melanie, thank you so much for taking the time to leave such an awesome review. We are so thrilled to hear you are enjoying Axis DTLA. Should you ever need anything, do not hesitate to reach us at 213.863.9750 or via email at [email protected].
Karim Léon
Community Manager
|Recommended: YesGreat Move in Experience — Terrell made the move in process so smooth and answered all of our questions. We are loving our new home.
Raymond - Thank you so much for taking the time to leave such an awesome review. We are so lucky to have Terrell and will be sure to let him know. We are happy to hear you are enjoying the community. Should you ever need anything, do not hesitate to reach us at 213.863.9750 or via email at [email protected].
Karim Léon
Community Manager
|Recommended: YesTerrell was great — Terrell was great with helping us transition into our new apartment. He was extremely helpful with answering any questions we had.
Raymond - Thank you so much for taking the time to leave such an awesome review. We are so lucky to have Terrell and will be sure to let him know. We are happy to hear you are enjoying the community. Should you ever need anything, do not hesitate to reach us at 213.863.9750 or via email at [email protected].
Karim Léon
Community Manager
|Recommended: NoThe property staffs’ inexperienced handling and ongoing issues that remain unaddressed are concerning. — While this apartment claimed to be a 100 non-smoking building from the start, many residents still smoke indoors, and the responses to this have been extremely inadequate. The management seems to rely solely on other residents witnessing and reporting the problem, rather than implementing preventive measures.
The trash chute frequently breaks down.
There was a water leak in the hallway that wet the carpet. Even after a month, no action has been taken, leading to an unpleasant odor and potential mold growth, which has discolored the area. I question whether the management truly cares for its tenants.
I experienced water damage from the unit above mine, and their solution was to place a dehumidifier and fan in my unit to run all day, which may has increased my electricity bill, causing more inconvenience.
The window insulation is poor, resulting in loud traffic noise all the time.
A nearby church rings its bells frequently - ranging from 4-6 times in an hour and each session lasting 3-5 minutes. The worst part is that they often start ringing the bells as early as 6 a.m. on Sundays.
Hi Hae In Woo, we understand that you have had a number of concerns during your time living with us and we're sorry that we missed the mark to bring you a quality living experience. We work within the boundaries of legal standards to address issues such as smoking and households found to be in violation are notified and followed up with to the fullest extent possible. Trash chutes are often impacted by failure to follow posted policies which has been equally frustrating for us, and a matter that we also continue to work daily to address and keep up with. Please know that response to water damage was immediate, and our remediation team along with in house team followed the required protocols to address the unexpected plumbing matter. It is only when all work is completed that final steps are taken to address issues such as staining. We are happy to address any overage of your electricity bill as well which would not show for a month or more following the work since energy bills are in arears. But you are welcome to send a copy of the bill with any overage during the timeframe of the dehumidifier being utilized along with a copy of the prior months bill, and we will credit back the difference. Dehumidifiers are the best way to ensure that the water concerns mentioned do not worsen in a situation such as that and once dry, any area impacted is addressed as well. Lastly, we utilize double pain windows that do a tremendous job in dampening outside noises which can easily be tested by simply opening the window, listening for a minute or so, then closing. The difference is rather stark but they of course are not soundproof and the whole of the area of this side of South Park/Fashion District are within range of the church which we definitely understand to be challenging to deal with. Not all homes are mutually impacted by the sounds, but understand the experience as a whole has not been a positive one for you. We will continue to do our best to make the remainder of your time with us as comfortable as possible. Your feedback is important to us so thank you for taking the time to share and we are sorry again that it has not been more pleasant.
|Recommended: YesBest apartment — Have toured many apartments in DTLA, I am thrilled to have discovered Axis. Beyond its enticing floorplans and competitive rates, the leasing experience itself is what made a difference. The leasing consultants Tama and Dennis, stood out with their exceptional responsiveness, transparency, and dedication to finding a unit that truly aligned with my needs.
In addition, Carlos, a member of the maintenance team, deserves a big shout-out for his invaluable assistance in my apartment work order. The whole experience has been nothing short of impressive. Would highly recommend to other USC students.
Tianzhi, thank you so much for your kind review and for the shout out to our incredible team members Tama, Dennis, and Carlos. I'll make sure to share your kind words with them and we look forward to continuing to make your living experience with us enjoyable. If you need anything please don't hesitate to contact us!
Marcus Hamm
Axis Community Manager
(213) 863-9750
[email protected]
|Recommended: YesA — A
Shan, thank you so much for such a wonderful review! We are so pleased to know that we are exceeding expectations and hope to only continue to do so. Please don't hesitate to reach out if you need anything and have a great day!
Marcus Hamm
Axis Community Manager
(213) 863-9750
[email protected]
|Recommended: YesGood — Very good place
Hi Luyi, thank you so much for the 5 Star review! We appreciate you taking the time and hope you continue to enjoy your living experience with us at Axis! Please don't hesitate to reach out if you need anything!
Sincerely,
Marcus Hamm
Axis Community Manager
(213) 863-9750
[email protected]
|Recommended: YesGreat Place to Live and Work — I would for sure recommend this complex to anyone I know.
Hi Shawn and thank you so much for this wonderful review! We appreciate you taking the time to leave feedback and look forward to providing you with great customer service moving forward as well!
Have a great day and thank you again!
Marcus Hamm
Axis Community Manager
(213) 863-9750