Ratings & Reviews

Overall Rating

5
(35 reviews)
88.6% of customers recommend this property

Rating Per Category

Parking
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Resident Reviews

submitted by Melanie W. - |Recommended: YesThis is the best community I’ve ever lived in. Thank you so so much.
response from property -Melanie, thank you so much for taking the time to leave such an awesome review. We are so thrilled to hear you are enjoying Axis DTLA. Should you ever need anything, do not hesitate to reach us at 213.863.9750 or via email at [email protected]. Karim Léon Community Manager
submitted by Raymond S. - |Recommended: YesGreat Move in Experience — Terrell made the move in process so smooth and answered all of our questions. We are loving our new home.
response from property -Raymond - Thank you so much for taking the time to leave such an awesome review. We are so lucky to have Terrell and will be sure to let him know. We are happy to hear you are enjoying the community. Should you ever need anything, do not hesitate to reach us at 213.863.9750 or via email at [email protected]. Karim Léon Community Manager
submitted by Raymond S. - |Recommended: YesTerrell was great — Terrell was great with helping us transition into our new apartment. He was extremely helpful with answering any questions we had.
response from property -Raymond - Thank you so much for taking the time to leave such an awesome review. We are so lucky to have Terrell and will be sure to let him know. We are happy to hear you are enjoying the community. Should you ever need anything, do not hesitate to reach us at 213.863.9750 or via email at [email protected]. Karim Léon Community Manager
submitted by HAE I. - |Recommended: NoThe property staffs’ inexperienced handling and ongoing issues that remain unaddressed are concerning. — While this apartment claimed to be a 100 non-smoking building from the start, many residents still smoke indoors, and the responses to this have been extremely inadequate. The management seems to rely solely on other residents witnessing and reporting the problem, rather than implementing preventive measures. The trash chute frequently breaks down. There was a water leak in the hallway that wet the carpet. Even after a month, no action has been taken, leading to an unpleasant odor and potential mold growth, which has discolored the area. I question whether the management truly cares for its tenants. I experienced water damage from the unit above mine, and their solution was to place a dehumidifier and fan in my unit to run all day, which may has increased my electricity bill, causing more inconvenience. The window insulation is poor, resulting in loud traffic noise all the time. A nearby church rings its bells frequently - ranging from 4-6 times in an hour and each session lasting 3-5 minutes. The worst part is that they often start ringing the bells as early as 6 a.m. on Sundays.
response from property -Hi Hae In Woo, we understand that you have had a number of concerns during your time living with us and we're sorry that we missed the mark to bring you a quality living experience. We work within the boundaries of legal standards to address issues such as smoking and households found to be in violation are notified and followed up with to the fullest extent possible. Trash chutes are often impacted by failure to follow posted policies which has been equally frustrating for us, and a matter that we also continue to work daily to address and keep up with. Please know that response to water damage was immediate, and our remediation team along with in house team followed the required protocols to address the unexpected plumbing matter. It is only when all work is completed that final steps are taken to address issues such as staining. We are happy to address any overage of your electricity bill as well which would not show for a month or more following the work since energy bills are in arears. But you are welcome to send a copy of the bill with any overage during the timeframe of the dehumidifier being utilized along with a copy of the prior months bill, and we will credit back the difference. Dehumidifiers are the best way to ensure that the water concerns mentioned do not worsen in a situation such as that and once dry, any area impacted is addressed as well. Lastly, we utilize double pain windows that do a tremendous job in dampening outside noises which can easily be tested by simply opening the window, listening for a minute or so, then closing. The difference is rather stark but they of course are not soundproof and the whole of the area of this side of South Park/Fashion District are within range of the church which we definitely understand to be challenging to deal with. Not all homes are mutually impacted by the sounds, but understand the experience as a whole has not been a positive one for you. We will continue to do our best to make the remainder of your time with us as comfortable as possible. Your feedback is important to us so thank you for taking the time to share and we are sorry again that it has not been more pleasant.
submitted by Tianzhi X. - |Recommended: YesBest apartment — Have toured many apartments in DTLA, I am thrilled to have discovered Axis. Beyond its enticing floorplans and competitive rates, the leasing experience itself is what made a difference. The leasing consultants Tama and Dennis, stood out with their exceptional responsiveness, transparency, and dedication to finding a unit that truly aligned with my needs. In addition, Carlos, a member of the maintenance team, deserves a big shout-out for his invaluable assistance in my apartment work order. The whole experience has been nothing short of impressive. Would highly recommend to other USC students.
response from property -Tianzhi, thank you so much for your kind review and for the shout out to our incredible team members Tama, Dennis, and Carlos. I'll make sure to share your kind words with them and we look forward to continuing to make your living experience with us enjoyable. If you need anything please don't hesitate to contact us! Marcus Hamm Axis Community Manager (213) 863-9750 [email protected]
submitted by Shan S. - |Recommended: YesA — A
response from property -Shan, thank you so much for such a wonderful review! We are so pleased to know that we are exceeding expectations and hope to only continue to do so. Please don't hesitate to reach out if you need anything and have a great day! Marcus Hamm Axis Community Manager (213) 863-9750 [email protected]
submitted by Luyi W. - |Recommended: YesGood — Very good place
response from property -Hi Luyi, thank you so much for the 5 Star review! We appreciate you taking the time and hope you continue to enjoy your living experience with us at Axis! Please don't hesitate to reach out if you need anything! Sincerely, Marcus Hamm Axis Community Manager (213) 863-9750 [email protected]
submitted by Shawn M. - |Recommended: YesGreat Place to Live and Work — I would for sure recommend this complex to anyone I know.
response from property -Hi Shawn and thank you so much for this wonderful review! We appreciate you taking the time to leave feedback and look forward to providing you with great customer service moving forward as well! Have a great day and thank you again! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Erlis M. - |Recommended: YesAn Amazing Experience — I started the rental process with Axis 2-3 weeks ago with the most Amazing Leasing agent Terrell, who made my March 16th move-in go nearly flawless. I’ve already mentioned his superlatives, but little did I know, how amazing the rest of the staff was. Specifically, building security. I want to recognize three wonderful staff members, Nallely, Ashley and Sydney. On Friday, March 17th and Saturday, March 18th, I reserved the service elevator for moving my bigger items. When I tell you that on three different shifts, these individuals went above and beyond their duties to not only walk me through the process on how to use the service elevator, but they let me know what resources were available to make the move easier carts and dollies Nallely . Yes it can be a little tricky. 😉 During my move, I completely dropped the ball by leaving my fob in my apartment. The patience that was used with me not guilting or shaming me for my mistakes and the speed in which my lock out was resolved Ashley was incredible. I was given the detail on the lockout locked out policy after 6pm. Last but not least, I returned a little late from picking up another load of items and I feared that my window to use the service elevator closed. I thoroughly explain Sydney my situation so that it was understood that my tardiness was due to my fob negligence which threw off my timeline. Kindness, patience and professionalism. This was the theme of my encounter with the security staff. And they did not disappoint. This is the kind of next level customer service that has one a person tell one friend and they tell two friends, etc, etc. These three deserve all my accolades, appreciation and more I am now completely moved in and I can honestly say I’ve never experienced anything like this. Axis is the Truth It’s like living in a 5 star hotel as a tenant. They truly have a staff of QUALITY people Thank you Nallely, Ashley and Sydney for going waaay above and beyond I am truly grateful and I hope management knows how great you ALL are And I would be remiss if I didn’t mention the security staff member who assisted me, late Saturday night, early Sunday morning with getting access to the dumpster to throw away my moving trash. The door was locked and it wasn’t looking good for me. Unfortunately I didn’t get her name but I know she could tell I was exhausted and worn down from my nice. Her energy was truly off the charts and her friendliness and enthusiasm was exactly what I needed. I do know she is a newer staff person but no doubt, another one of your wonderful STARS on the staff.
response from property -Hi Erlis and thank you so much for such an incredible review! We are so excited to know that our team has earned your accolades and are very glad to have Terrell on our team along with our incredible concierge team! We look forward to continuing to service you and look forward to seeing you at our next resident event! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Jin S. - |Recommended: YesAmazing service and apartment — Very nice people and helpful
response from property -Hi Jin Soo, thank you so much for the kind review. We appreciate having you living with us at Axis and look forward to seeing you again! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Evelyn C. - |Recommended: YesN a — n a
response from property -Hello and thank you for the wonderful review! We hope to continue to offer the level of service that warrants such great feedback and feel free to reach out if anything is needed! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Yawen S. - |Recommended: YesNeed a better noise isolation — I just moved in couple days ago. It’s a nice place but the sound isolation is not that good I can hear people talking in the hallway from my room.
response from property -Hi Yawen and thank you for taking the time to write us a review. I am sorry to hear about your concerns regarding sound from shared walls. This is common amongst urban dwelling but there are plenty of ways to address it. Here are some practical tips that may help: https://www.buzzfeed.com/emilyshwake/noise-home-quiet-soundproof-loud-neighbor Feel free to contact us if you have any questions or concerns and thank you again. Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Vivian R. - |Recommended: YesThis review is for Natalie front desk 1100 Hill street. She is great Really pleasant and professional. She helped with something’s my daughter the resident who is out of town on business needed done. Natalie I appreciate your patience and your smile. Thanks
response from property -Hi Vivian, thank you so much for the kind review and shout out to Natalie for going above and beyond. I will share this with her and her Supervisors to note her outstanding efforts to offer great customer service! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Jinsong H. - |Recommended: YesVery good — Smith and managers helped me a lot before I moved in.
response from property -Hi Jinsong and thank you for leaving us such a stellar review! We're glad that you had an enjoyable move in process and we look forward to our continuing offering to bring great customer service! Marcus Hamm Community manager (213) 863-9750
submitted by Tama G. - |Recommended: YesPerfect Location — Perfect location for DTLA living
response from property -Hello and thank you for giving us such a great review! We appreciate your feedback and will work further to improve on the area mentioned! Have a great day! Marcus Hamm Axis Community Manager (213) 863-9750

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Axis, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Axis, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose