Ratings & Reviews

Overall Rating

(27 reviews)
88.9% of customers recommend this property

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Resident Reviews

submitted by Erlis M. - |Recommended: YesAn Amazing Experience — I started the rental process with Axis 2-3 weeks ago with the most Amazing Leasing agent Terrell, who made my March 16th move-in go nearly flawless. I’ve already mentioned his superlatives, but little did I know, how amazing the rest of the staff was. Specifically, building security. I want to recognize three wonderful staff members, Nallely, Ashley and Sydney. On Friday, March 17th and Saturday, March 18th, I reserved the service elevator for moving my bigger items. When I tell you that on three different shifts, these individuals went above and beyond their duties to not only walk me through the process on how to use the service elevator, but they let me know what resources were available to make the move easier carts and dollies Nallely . Yes it can be a little tricky. 😉 During my move, I completely dropped the ball by leaving my fob in my apartment. The patience that was used with me not guilting or shaming me for my mistakes and the speed in which my lock out was resolved Ashley was incredible. I was given the detail on the lockout locked out policy after 6pm. Last but not least, I returned a little late from picking up another load of items and I feared that my window to use the service elevator closed. I thoroughly explain Sydney my situation so that it was understood that my tardiness was due to my fob negligence which threw off my timeline. Kindness, patience and professionalism. This was the theme of my encounter with the security staff. And they did not disappoint. This is the kind of next level customer service that has one a person tell one friend and they tell two friends, etc, etc. These three deserve all my accolades, appreciation and more I am now completely moved in and I can honestly say I’ve never experienced anything like this. Axis is the Truth It’s like living in a 5 star hotel as a tenant. They truly have a staff of QUALITY people Thank you Nallely, Ashley and Sydney for going waaay above and beyond I am truly grateful and I hope management knows how great you ALL are And I would be remiss if I didn’t mention the security staff member who assisted me, late Saturday night, early Sunday morning with getting access to the dumpster to throw away my moving trash. The door was locked and it wasn’t looking good for me. Unfortunately I didn’t get her name but I know she could tell I was exhausted and worn down from my nice. Her energy was truly off the charts and her friendliness and enthusiasm was exactly what I needed. I do know she is a newer staff person but no doubt, another one of your wonderful STARS on the staff.
response from property -Hi Erlis and thank you so much for such an incredible review! We are so excited to know that our team has earned your accolades and are very glad to have Terrell on our team along with our incredible concierge team! We look forward to continuing to service you and look forward to seeing you at our next resident event! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Jin S. - |Recommended: YesAmazing service and apartment — Very nice people and helpful
submitted by Evelyn C. - |Recommended: YesN a — n a
response from property -Hello and thank you for the wonderful review! We hope to continue to offer the level of service that warrants such great feedback and feel free to reach out if anything is needed! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Yawen S. - |Recommended: YesNeed a better noise isolation — I just moved in couple days ago. It’s a nice place but the sound isolation is not that good I can hear people talking in the hallway from my room.
response from property -Hi Yawen and thank you for taking the time to write us a review. I am sorry to hear about your concerns regarding sound from shared walls. This is common amongst urban dwelling but there are plenty of ways to address it. Here are some practical tips that may help: https://www.buzzfeed.com/emilyshwake/noise-home-quiet-soundproof-loud-neighbor Feel free to contact us if you have any questions or concerns and thank you again. Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Vivian R. - |Recommended: YesThis review is for Natalie front desk 1100 Hill street. She is great Really pleasant and professional. She helped with something’s my daughter the resident who is out of town on business needed done. Natalie I appreciate your patience and your smile. Thanks
response from property -Hi Vivian, thank you so much for the kind review and shout out to Natalie for going above and beyond. I will share this with her and her Supervisors to note her outstanding efforts to offer great customer service! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Jinsong H. - |Recommended: YesVery good — Smith and managers helped me a lot before I moved in.
response from property -Hi Jinsong and thank you for leaving us such a stellar review! We're glad that you had an enjoyable move in process and we look forward to our continuing offering to bring great customer service! Marcus Hamm Community manager (213) 863-9750
submitted by Tama G. - |Recommended: YesPerfect Location — Perfect location for DTLA living
response from property -Hello and thank you for giving us such a great review! We appreciate your feedback and will work further to improve on the area mentioned! Have a great day! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Brian C. - |Recommended: YesInitial Review — Great start to my residence.
response from property -Hi Brian, We are grateful and appreciate the time you took to leave your review. We are glad that you enjoyed Axis Our goal will always be to provide the best experience and we love knowing yours was no different. Please let us know what we can do for you in the future. Marcus, Community Manager
submitted by Melany C. - |Recommended: YesI love it here — Best place I've ever lived in LA
response from property -Dear Melany, We're delighted to hear about your experience! We are happy to read that our team at Axis has been able to provide exceptional service for you. We hope to continue exceeding your expectations with 5-star service. Hope you visit us again soon! Marcus, Community Manager
submitted by Tyler C. - |Recommended: NoIt was good overall — I enjoyed living here a lot. It was during the pendemic and staying home was important at the moment.
response from property -Hi Tyler and thank you so much for leaving us this review! We are glad to know that your experience in living with us has ben positive and please feel free to reach out further regarding the areas in need of improvement. We thank you and wish you the very best! Marcus Hamm Axis Community Manager (213) 863-9750 mhamm@millcreekplaces.com
submitted by Jaleesa B. - |Recommended: Yes1st Month review — Very friendly and helpful staff on the property at all times.
response from property -Hi Jaleesa, thank you for the review and we will continue to do everything we can to make living with us at Axis a great experience. Please don't hesitate to reach out and have a great day! Marcus Hamn Axis Community Manager (213) 863-9750 mhamm@millcreekplaces.com
submitted by Osama A. - |Recommended: YesAxis — Phenomenal
response from property -Hi Osama and thank you so much for the wonderful review! Please don't hesitate to reach out if you need anything and please take care! Marcus Hamm Axis Community Manager (213) 863-9750 mhamm@millcreekplaces.com
submitted by Darius A. - |Recommended: YesNew Resident — Just moved in and the move in process was extremely easy and simple. Great communication and information from TaMesha who was readily available to answer all of our questions in a timely fashion
response from property -Hi Darius and thank you for leaving us this incredible review! We're very happy that TaMesha was able to offer friendly service and great assistance with your move in and we hope that your living experience with us continues to leave such a great mark! Thank you and take care! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Seula L. - |Recommended: YesNice apartment with great staff — Axis is the best apartment that I have ever lived in. The leasing team is very responsive, property staff is kind and helpful, and the management team is fast and great. The apartment is very quite and well managed. I highly recommend living here
response from property -Hi Seula and thank you so much for this incredible review! I'll be sharing this with the team as well and am happy to know that we've been able to offer such a great living experience! Please feel free to reach out if you need anything and please do take care! Marcus Hamm Axis Community Manager (213) 863-9750
submitted by Zhixing M. - |Recommended: YesNew resident just moved in at Axis — The leasing office at Axis is very professional in showing me around the community and helping me to move in and settling down. Would definitely recommend Axis
response from property -Hi Zhixing and thank you so much for the wonderful review! We're so happy that our team has been able to assist you while offering great customer service. It is our daily goal to continue this trend and we hope that you continue to enjoy your living experience at Axis! Please don't hesitate to contact me if you need anything! Marcus Hamm, Axis Community Manager (213) 863-9750

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Axis, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Axis, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose